"C+Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization. Truly multi location application which supports centralized management as well as decentralized management of services. C+Desk works as an Internal service request management software as well as Customer Support Management software. So you can call it as a complete ticketing tool. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc. makes it a complete Intranet solution.
Service Request Management has been designed to support for all departments and for multiple locations. Service Request Routing fastens the process of resolving issues. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. So both auto routing of tickets and manual assignment is possible with C+Desk that too category wise. There are many other features which you can go through the features page."